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If Apple already shows an active Memories subscription, do not buy it again to unlock the app.

Memories 0.1.10 includes a fix for subscriptions that were verified by Apple but did not unlock the library. Install version 0.1.10 or later from the Mac App Store, then reopen Memories.

1. Check your existing purchase in Manage Apple subscriptions. Use the same Apple account and Memories account that you used for the purchase.
2. Connect your Mac to the internet. When access is confirmed, the Subscription page shows Your Memories membership and Active; choose Open my albums. If access is still locked, choose Refresh access. Use Restore purchase if you need Apple to check the existing purchase again.
3. If access stays locked, a purchase cannot be verified, or Restore stays busy, email support with your app version, macOS version and the exact message. Keep your local library; deleting it or importing your photographs again does not repair purchase verification.

Email about subscription access

The email link adds only a subject. Do not include passwords, verification codes or payment-card details.

Apple's help with an unavailable in-app purchase

The trial lasts 72 hours from account creation and does not charge you automatically. The current India subscription price is ₹499 per month. Other storefronts show their local price before purchase. A purchase requires Apple's confirmation in the Mac App Store.

After access expires, viewing, importing, analysis, face search, downloads, in-app album deletion and album hosting are unavailable. Account and subscription controls remain accessible. Your encrypted local photos are kept. Connect to the internet and use “Refresh access” or “Restore purchase” to check an existing entitlement.

Apple manages App Store billing and cancellation. Use Manage Apple subscriptions to review or cancel a subscription. The applicable App Store license is Apple's standard app license agreement.

Use the email and password for your Memories account. If you have not verified your email, open the latest verification message and choose “I've verified my email” in the app. Use “Forgot password?” to request a reset link.

Accounts work across Macs, but photos and encryption keys do not sync between them. Each Mac explicitly links its local library to one account.

The album host's Mac and app must be running with active access for a shared album to work. A submitted selfie is sent to that host for this search and processed in RAM. If an album or photograph is unavailable, contact the album host; Memories support does not hold a cloud copy of their library.

If the desktop camera is unavailable, use the face-image upload option. Matches and facial attributes are model outputs and can be incorrect.

A free download of three AI-generated photographs of fictional adults. Use them with an installed copy of Memories and active app access.

Download sample photos ZIP · 7.3 MB

1. Unzip the download and create an album.
2. Import 01-garden-celebration.png and 03-smiling-candid.png. Wait for Import complete.
3. Choose Find my photos → Upload a face → Choose photo, select 02-glasses-portrait.png, then choose Find matching photos.

The woman wearing clear glasses appears in the group photo. Keep the portrait out of the album for this search. The ZIP includes the full instructions; these fictional samples demonstrate the workflow and are not an accuracy benchmark.

Memories is available in 145 App Store markets for Apple silicon Macs running macOS 14 or later. Check your storefront for availability and local pricing. The app interface is in English.

Open the app's subscription controls and choose “Delete account.” Enter your current password and type DELETE to confirm. This permanently deletes your online Memories account after successful verification. This Mac's local library is kept; shared album access stops. It does not remove files on other Macs or cancel an Apple subscription.

Account deletion is available even when trial or subscription access has expired. In-app album deletion requires active app access. For help with retained local data or a deletion that cannot finish, email support. Do not delete unknown folders or encryption-key files to troubleshoot an account.

Choose Report album at the bottom of any shared album or result page. It opens an email to Memories support without automatically including the private album title, link, token or photographs. Tell us what concerned you; include a private link or image only if you choose to share it. The album owner can disable the shared link or delete the album.

Read the privacy policy for account processing, local storage, selfie retention and sharing details. Privacy requests can be sent to memories@cambrianist.com.